![]() ![]() Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen.įirst of all it´s important to clarify BD Experience has staff available at the airport 24 hours a day, seven days a week, 365 days a year. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. Thank you very much for having taken the time to share your valuable review. Shame on you BD travel experience for allowing this kind of scam. We haven’t heard another word from him, nor do I want to. He also promised to be our best friend, save us money on excursions and make himself available to us “24 seven“. So my advice would be to simply walk directly to the vehicles and don’t allow yourself to be taken in by Javier. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. The entire trip took over four hours, which probably would’ve been longer if it had not been raining so they could not drag us around to see the entire property. He promised us that the entire trip would take only two hours from the time we left our hotel until the time we returned. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. He took a very long time to explain how he was going to save us lots of money on excursions, save us from aggressive timeshare sellers, etc. Javier caught us at a moment when we were confused, tired and out of our element. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. They were prompt, courteous, and efficient. If I was only rating the travel service I would give them five stars. He was definitely an expert and should we ever get the pleasure of working with him again in the future we would be so lucky!! THANK YOU ALEX!!!!! He was able to join together both archaeological, mythical, and spiritual accounts of the area. His knowledge of the history of the Mayan culture was phenomenal and he educated us on the history of Chichen Itza and surrounding areas. He is so passionate about his job and it is evident he was made for the travel industry. His driving skills were phenomenal and he was able to zip us to and from as quickly as possible (traveling from Playa del Carmen to Chichen Itza is about a 2.5 hour drive or so). He was extremely friendly and had a great sense of humor. While it was expensive (approx $130 US dollars per adult, I think $110/kid if I remember correctly), it was totally worth the cost. Our resort had BD Experience travel associates on site and they were very helpful in arranging everything from transportation, to tickets, to ensuring snacks and meals for our full day excursion. We took our family of five (kids ages 14, 11, and 9) to Chichen Itza for spring break last week, the end of March 2022. We would recommend taking a tour with BD too everyone looking for a little adventure on your beach getaway! That included the half hour can ride from our resort as well. It was very fun and a great break from just laying on the beach.Īll said and done it was only around $135 US which we thought was very reasonable considering we had our own boat for over two hours. ![]() We toured around the lagoon side of Cancun because the ocean was very rough that day so we couldn't go into open water.Īfter cruising around the lagoon for awhile the guide led us through the mangroves back to the docking site. ![]() When we first booked the boat tour we were thinking maybe about a half hour -an hour excursion but to our surprise it lasted over two hours! There was about 6 boats in total and a guide leading the way in his own boat as well. ![]() We decided to go for the boat rental deal where every couple gets their own 10 foot speedboat. My wife and I booked a speed boat tour right at our resort and BD took care of the rest. ![]()
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